Sr. Technical Product Manager
Portside (portside.aero) is a leading provider of modern software solutions for the business aviation industry. Our cloud-based operating system for business and government aviation is designed to support all aspects of flight operations, including flight operations management (Avianis, BART and PFM brands), fleet and crew optimization (Optimizer), data sharing, reporting & analytics (Owner Portal), customer billing (ExpensePulse), crew recruiting (Staffing Marketplace), crew and passenger travel accommodations (TripAssist), and safety management (Baldwin SMS). With 1,000 customers and over 10,000 aircraft on the platform, Portside is the go-to solution for operators of business, government, military, helicopter, charter, fractional and medevac fleets worldwide. We are a team of 150 professionals with a passion for building great products that support one of the most dynamic and rapidly evolving industries.
We are looking for a Senior Technical Product Manager to take ownership of the Baldwin Safety Management System (SMS). Baldwin SMS is a SaaS solution used by hundreds of aviation and ground transportation companies worldwide to manage all aspects of their safety & compliance. It automates safety data collection & reporting, routers information to the responsible people in the organization, and contributes to the reduction in aviation and ground transportation incidents. As a Sr. PM, you will take complete ownership and control of the software development lifecycle, converting our roadmap and customer requests into actionable development tasks. Working closely with our in-house safety experts, engineers and customers, you will be responsible for making the day-to-day product decisions to ensure that Baldwin continues to be the industry-leading safety management solution that it is today.
This is a hybrid position: you will be working closely with one of the company’s co-founders in our Cary, North Carolina office between 2 and 3 days per week. The right candidate has prior experience of being the sole or primary product manager of a complex SaaS, B2B or enterprise product, preferably in a small-to-medium company environment.
Responsibilities:
- Take complete day-to-day ownership of the Baldwin SMS software
- Work with our in-house safety experts, engineers & customers to learn the industry and become an expert on the Baldwin SMS software
- Transform high-level business requirements into actionable development tasks in JIRA
- Collaborate with engineers on the implementation: answer questions, make product decisions, remove impediments, propose solutions and think through possible exceptions before they are reported by customers
- Over time, become the go-to resource for all customer support, product and engineering questions related to the Baldwin SMS
- Assist customer support with troubleshooting product issues, as necessary
- Perform pre-release testing and troubleshoot reported issues as they arise
- Assist with drafting product documentation and knowledge base articles
- Maintain product-related communication with customers and third-party vendors
Requirements:
- Prior experience being the sole or primary product manager of a complex SaaS, B2B or enterprise product, preferably in a small-to-medium company environment
- Results oriented & ready to take on the responsibility of making quick decisions and reducing the “idea to code-in-production” cycle
- Structured logical thinking: able to simplify complex concepts, devise workable solutions and communicate clearly both internally and externally
- Experience working with and an understanding of API documentation, JSON file structure, SQL queries, and API testing using Postman or a similar tool
- Demonstrated ability to multitask and work in an unstructured small team environment
- Ownership mentality; ability to make decisions under pressure; great analytical and troubleshooting skills and attention to detail
- This is a hybrid position, with 2-3 days a week in our office in Cary, North Carolina
- Interest in and/or expertise in private aviation is a plus
Benefits
- Competitive salary commensurate with experience
- Medical, dental and vision insurance for you and your family
- Paid parental leave for eligible new parents
- 401k plan with a company match
- HSA/FSA programs
- 20 days PTO