Implementation & Support

Every operation is different, but our commitment to you is the same: we are here to provide high-quality implementation assistance, ongoing training and support.
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Onboarding & implementation

Portside is highly configurable to meet the needs of your operation and your customers. Our onboarding & implementation team, led by a dedicated account manager, is here to help you every step of the way: from the initial setup to developing product enhancements necessary to support your unique requirements.
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Training

Following implementation, we typically conduct 2-3 training sessions with your team to make sure everyone feels comfortable using our platform. On-demand follow-up sessions are available to train new team members. Contact your account manager to schedule a training session.
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Support

Once live, customers have access to a dedicated US and Europe based support team that is able to assist you in real time. Whether you need support, training, or have an idea for new functionality, we are here to listen. For immediate assistance, please contact us at support@portside.co or call your account manager.
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