Privacy Policy

Updated May 9, 2024

This privacy policy describes how Portside, Inc. (“Company”) collects, uses and shares personal information gathered on our website, https://www.portside.co, and through our tools and services (“Service”). By using the Service, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this policy.

WHAT WE COLLECT

We may collect certain personally identifiable information that can be used to contact or identify you. We get this information in a variety of ways.

Information You Give Us. We collect your name, email address, password, as well as other information you may provide to us directly when using the Service, such as: account (organization) name, aircraft registration, aircraft ownership details, flight log and scheduled flights data, financial transactions related to the operation of the aircraft, invoices and receipts, aircraft photos, documents that you upload to our Service or otherwise share with us, aircraft maintenance records, and crew information, including names, contacts, schedules, and documents related to crew.

Information We Get From Others. We may get information about you from other sources. Our Service is intended for use by organizations, including aircraft management companies and corporate flight departments, which may choose to share with us information similar to the information you give us directly, as outlined in the previous paragraph. Where your access to our Service is controlled by an organization, that organization may share your information with us and it may upload, modify or delete your information.

Information Automatically Collected. We automatically log information about you and your computer. For example, when using the Service, we may log your computer operating system type, browser type, browser language, pages you viewed, how long you spent on a page, access times and information about your use of the Service.

Cookies. We may log information using “cookies.” Cookies are small data files stored on your hard drive by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (Which stay on your computer until you delete them) to provide you with a more personal and interactive experience when using the Service. This type of information is collected to make the Service more useful to you and to tailor the experience with us to meet your special interests and needs.

USE OF PERSONAL INFORMATION

Without your consent, we will not use your personal information, except:

to operate, maintain and improve the Service;
to respond to comments and questions and provide customer service;
to send information including invoices, technical notices, updates, security alerts, and support and administrative messages;
to send you an occasional email regarding company news, upcoming events, our products and services, or to solicit your feedback;
to protect, investigate and deter against fraudulent, unauthorized, or illegal activity;
to provide and deliver products and services customers request.

Legal bases for processing (for EEA users)

If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable EU laws. We collect and use your information only where:

we need it to provide you the Service, including to operate the Service, provide customer support and personalized features and to protect the safety and security of the Service;
it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Service and to protect our legal rights and interests;
you give us consent to do so for a specific purpose; or
we need to process your data to comply with a legal obligation.

If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party (e.g. your aircraft management company) have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the Service.

SHARING OF PERSONAL INFORMATION

We may share personal information as follows:

We may share personal information for legal, protection, and safety purposes, including:
- to comply with laws;
- to respond to lawful requests and legal processes;
- to protect the rights and property of Company, our agents, customers, and others, including enforcement of our agreements, policies, and terms of use;
- in an emergency, including to protect the safety of our employees and agents, our customers, or any person.
We may share personal information with trusted third parties who assist us in operating, maintaining and improving our Service, provided those parties agree to keep this information confidential.
We may share information with those who need it to work for us.

Contact information shared with us for the purposes of sending you SMS messages, including your consent for us to use that information for the purpose of sending you SMS messages, is never shared with third parties.

INFORMATION SECURITY

We strive to protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. Your data is kept in a highly secure environment protected from access by unauthorized parties. We take all commercially reasonable steps to prevent data theft; however, we cannot guarantee that any electronic commerce is totally secure. We require our employees, agents, and others who may have access to or acquire personal information from us, including those engaged in support services, to adopt and comply with the principles and objectives of this Privacy Policy. We also align our human resource processes, policies, practices and guidelines (for information that is collected or used relating to former, current, or prospective employees) to comply with this Privacy Policy.

LINKS TO OTHER SITES

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

IP ADDRESS

Like most websites, we use your IP address to help diagnose problems with our server, and to administer our site. Your IP address is also used to gather broad demographic information.

CHILDREN

Protecting children’s privacy is important to us. We never collect or maintain information at our site from those we actually know are under 13. If you become aware that any such information has been provided by a child under 13, please e-mail us at info@portside.co

INFORMATION CHOICES AND CHANGES

Your information is controlled by Portside, Inc., a Delaware corporation.

We may occasionally send you a marketing email. Our marketing emails tell you how to “opt out.” If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you.

You can typically remove and reject cookies from our Service with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Service works for you.

For any other questions or concerns about how your information is handled, please contact us directly at privacy@portside.co. If you are a resident of the European Economic Area, you may also contact our appointed European Data Protection Officer at dpo@portside.co.

Any written inquiries can also be directed to:

Portside, Inc.
Attn: Data Protection Officer
4804 Page Creek Lane
Durham, NC 27703

CHANGES TO THIS PRIVACY POLICY

We may change this privacy policy. If we make any changes, we will change the Updated date above.