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Customer Success Specialist

Remote, Central/Western European time zone

At Portside (portside.aero), we are developing a modern, cloud-based operating system for business aviation: a set of integrated solutions addressing major industry pain points. Our platform supports over 150 operators of business jet, helicopter, medevac and government fleets, as well as fractional jet ownership programs, charter brokers and others in the business aviation industry. We are based in San Francisco with a fully remote team spread across the US, Europe and Asia. Our founding team comes from Y Combinator, Harvard, Berkeley, Bain & Co. and has prior experience building successful companies. We are profitable, fast growing, well financed and are on a mission to digitize the business aviation industry.

We are looking for a smart, punctual & attentive to details person who is willing to take on data entry processes and have an interest in software applications used by business jet operators in the US, Europe, Middle East, Asia, and Latin America.

You will work closely with customers, sales and product managers to:

  • Provide support services for customers: data entry & data verification; setting up, monitoring and fixing data loading scripts; creating mappings and configurations for data imports
  • Communicate with customers ensure they're receiving the tools and support needed to achieve their goals
  • Perform administration of existing accounts and onboard new customers
  • Cooperate with product management team on development requests
  • Analyzing data and performance

Requirements:

  • 1+ year of experience as a financial analyst, auditor or accounting specialist
  • Intermediate English level or higher
  • Proficient in Excel and/or Google Sheets
  • Ready to work remotely
  • Degree in Science
  • Neat, capable to work with a large volume of numbers
  • Punctual and self-motivated, able to deliver results working in a distributed team

What we offer:

  • a rapidly growing product company with a globally diversified and stable customer base
  • a fully remote position; work anywhere in the European or US time zone
  • competitive compensation in the top 25% for any given market, position, experience and qualifications
  • stock option plan participation, with vesting that begins on day one
  • 2 team events per year organized by the company (next one in Istanbul in May 2022)
  • 20 paid vacation days + sick days + all official holidays in your location
  • company laptop
  • English class reimbursement

Email us at jobs@portside.co.